Privacy Policy

Updated on: 30th March 2025

Welcome to Wakala Forum!

At Wakala Forum, we want you to clearly understand the information we collect, how we use it, and how we share it. That’s why we encourage you to review our Privacy Policy, ensuring you can use Wakala Solutions products in a way that best suits your needs.

Our Privacy Policy outlines how we collect, use, share, retain, and transfer your information. We also explain your rights regarding your data. To make our practices clearer, each section includes helpful examples and straightforward language. Additionally, we've provided links to resources where you can explore privacy topics in more detail.

Your privacy matters to us, which is why we guide you on how to manage your information within the settings of the Wakala Solutions products you use. You can adjust these settings at any time to personalize your experience.

1. Information We Collect

The information we collect and process about you depends on how you interact with our services. For instance, if you use multiple Wakala Solutions products beyond Wakala Forum, we may gather more information compared to using only Wakala Forum. Additionally, we collect certain information about you even if you don’t have an account.

Some information is essential for our products to function properly, while other information is optional. However, choosing not to provide optional information may impact the quality of your experience.

In some cases, third parties de-identify, aggregate, or anonymize information before sharing it with us, ensuring it no longer identifies individuals. We use this information as described below without attempting to re-identify anyone.

2. How We Use Your Information

We use the information we collect to provide you with a personalized experience, including tailored ads, while also fulfilling the other purposes outlined in detail below.

For some of these purposes, we process information across our products and devices to enhance your experience. While our systems automatically handle most of this processing, there are cases where we conduct manual reviews to access and analyze certain information when necessary.

To minimize the use of information linked to individual users, we may de-identify, aggregate, or anonymize data so that it no longer identifies you. We use this de-identified or anonymized information in the same ways as your personal information, as described in this section.

Here are the ways we use your information:

To deliver, customize, and enhance our products: We use the information we collect to deliver and manage Wakala Solutions products and services. Additionally, we use this information to enhance and personalize your experience, providing more relevant content and ads, suggesting people and topics to follow, and helping you discover affiliates, third-party apps, and services on Wakala Forum.

Promote safety and security: We use the information we collect to ensure the safety and security of our users, products, services, and your account. This includes verifying your identity, authenticating your account, and protecting against fraud, unauthorized access, and illegal activities. Additionally, we use the information to assess and maintain the safety and quality of content on Wakala Forum, which involves investigating and enforcing our policies, terms, and applicable laws.

Improving our services: We use the information we collect to assess and analyze the performance of our products and services, gaining valuable insights into how you interact with them. This helps us understand usage patterns, identify areas for improvement, and make data-driven enhancements to provide you with a better, more efficient experience.

Communicating with you: We use the information we collect to keep you informed about our products and services, including updates, changes to our policies, and modifications to our terms. With your consent, we may also send you occasional marketing messages to keep you updated on new offerings and promotions.

Research purposes: We use the information you share with us, as well as the data we collect, to conduct in-depth research, surveys, product testing, and troubleshooting. This helps us identify areas for improvement, evaluate user experiences, and refine our products and services. By gathering feedback and analyzing data, we can enhance functionality, address issues, and ensure our offerings meet your needs and expectations.

3. How your information shared

We do not sell any of your personal information to anyone, and we are committed to never doing so. We take your privacy seriously and have strict policies in place to protect your data. Additionally, we require our partners and third-party service providers to adhere to specific guidelines regarding how they can use and disclose the information we share with them. These rules are designed to ensure that your information is handled securely and responsibly, in line with our privacy commitments. Any use of your data by third parties is subject to these limitations, and we carefully vet all partners to ensure compliance with our standards.

We may share your information with third parties in response to legal requests, such as subpoenas, court orders, or other governmental demands, to comply with applicable laws and regulations. This may also include situations where it is necessary to prevent harm, such as to protect the safety of our users, prevent fraud, or address issues related to security breaches. In such cases, we are required to disclose certain information to the appropriate authorities or third parties to ensure compliance with the law and to mitigate potential risks.

In the event that we sell or transfer all or part of our business, including its assets, to another entity, your information may be transferred as part of that transaction. However, this will only occur to the extent permitted by law. If this happens, the new owner or entity will be bound by the same privacy commitments we adhere to, and you will be notified about any changes in how your information is handled.

4. How You Manage Or Delete Your Information

We provide a range of tools to help you view, manage, download, and delete the information we collect about you. These tools allow you to access and review your data, make updates, or remove it as needed. You can also manage your information directly through the settings of the Wakala Solutions products you use, where you have control over what information is shared and how it is used. These settings give you the flexibility to customize your experience and ensure that your privacy preferences are respected.

Additionally, depending on your location and applicable laws, you may have other privacy rights. These rights could include the ability to request copies of your data, request corrections to inaccurate information, or request the deletion of certain data. We are committed to helping you exercise these rights, and you can reach out to us for assistance in managing your personal information in accordance with the legal protections available to you.

If you request that we delete your account or content, it may take up to 90 days to delete your information after we begin the account deletion process or receive a content deletion request. After the information is deleted, it may take us up to another 90 days to remove it from backups and disaster recovery.

5. How Long We Keep Your Information

We retain information for as long as necessary to provide our products, fulfill legal obligations, or safeguard our interests and the interests of others. The duration for which we keep information is determined on a case-by-case basis. When making this decision, we take several factors into account, including:

If it is necessary to operate or deliver our products. For instance, we must retain certain information to manage and maintain your account effectively.
The specific feature we use the information for and how that feature functions. For example, messages sent in Vanish Mode are retained for a shorter period than regular messages.
The length of time we need to retain your information to comply with legal obligations depends on the specific laws and regulations that apply to our business. For example, we may be required to keep certain records for a specific period to meet tax, accounting, or regulatory requirements. In some cases, we may need to retain information related to transactions, contracts, or communications for legal purposes, such as resolving disputes or enforcing agreements. The retention period for such information is determined by the relevant legal requirements, and once those obligations are fulfilled, we will safely delete or anonymize the data as permitted by law.
If we require it for other legitimate purposes, such as preventing harm, investigating potential violations of our terms or policies, promoting safety, security, and integrity, or protecting our rights, property, and products.

In some instances and for specific reasons, we’ll keep information for an extended period of time.

6. How You Will Be Notified of Policy Changes

We will notify you in advance if we make significant changes to this Policy that may impact your privacy or how we handle your information. You will be given the opportunity to review the updated Policy before deciding whether to continue using our products. This ensures that you are aware of any changes and can make an informed choice about how to proceed with using our services.

7. How To Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, you can contact us via email at support@wakalaforum.com. We are dedicated to addressing your concerns promptly and ensuring your privacy rights are upheld.